Account Director

Description:

Hitachi Energy is seeking an Account Director (Utility) responsible for driving growth, customer satisfaction, and strategic partnerships with key utility clients. The position manages the entire customer relationship—ensuring high-value solutions, long-term collaboration, and alignment between customer needs and Hitachi Energy’s technology portfolio.

This role involves strategic account leadership, team management, and cross-functional coordination across Hitachi Energy’s business units to maximize value, revenue, and customer trust.

The ideal candidate combines strategic business acumen, technical understanding, and leadership skills to influence decisions at the executive level and lead a team to success.

KEY RESPONSIBILITIES

Customer-Facing Responsibilities:

• Serve as a long-term strategic partner to senior executives within utility accounts

• Execute the strategic account management process

• Represent Hitachi Energy as a trusted advisor, delivering high-value, technology-driven solutions

• Leverage Hitachi Energy’s full portfolio to solve customer business challenges

• Ensure high ethical standards and integrity in all transactions

Internal (Hitachi Energy) Responsibilities:

• Achieve or exceed order and revenue targets

• Maximize customer satisfaction, loyalty, and share of wallet

• Coordinate with business units to deliver unified value propositions

• Serve as the central contact for resolving customer issues

• Ensure seamless communication and collaboration across departments

Primary Tasks:

• Manage total customer relationship and maintain multi-level engagement, including C-suite

• Apply business acumen to understand customer industry trends and challenges

• Lead account planning, executive relationship strategies, and opportunity prioritization

• Facilitate and lead complex negotiations and project development

• Direct “capture teams” and guide solution delivery across projects

Leadership & Coaching:

• Lead, mentor, and develop direct reports

• Foster team selling and collaboration within a matrixed organization

• Coach team members on sales process excellence

Active Projects & Internal Communication:

• Oversee and participate in ongoing customer projects

• Represent client needs internally across Hitachi Energy divisions

• Provide regular reports and contribute to account strategy sessions

QUALIFICATIONS

• Bachelor’s degree in Engineering or Business (required)

• MBA preferred

• 12+ years of total experience, including 5+ years selling to investor-owned utilities

• Proven success in strategic account management and complex sales

• Experience working in matrixed, multinational organizations

• Excellent leadership, negotiation, and communication skills

• Strong business acumen and relationship management expertise

DESIRED CHARACTERISTICS

• Strategic thinker with ability to influence executive-level stakeholders

• Strong problem-solving, organizational, and negotiation skills

• Proven ability to lead teams and mentor others

• Deep understanding of energy sector trends and customer needs

ADDITIONAL INFORMATION

• Work Arrangement: On-site

• Eligible Locations: Baltimore, Philadelphia, Washington DC, or Chicago

• EEO Commitment: Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to workplace inclusion.

• Reasonable Accommodation Requests:

  • HR Representative: 888.504.2007

  • Resumes/applications not accepted via this contact