Account Director

Description:

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to clients, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support the client operations team while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

This position is based out of our NYC office 2 days per week. The salary range for this role is between $135,000-165,000 USD and is dependent on experience.

Responsibilities

Ensure best-in-class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients
A comprehensive understanding of the service your client is using: robust media knowledge, a thorough understanding of the production/creative process etc.
Budget management: oversee billing sheets, media budgets, and accruals.
Drive cross-team collaboration to deliver integrated, client-centric solutions
Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
Lead QBRs with the cross functional teams and support the execution of client growth plans
Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc
Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
Drive client growth by achieving set targets and identifying expansion opportunities
Stay ahead of industry trends and contribute to marketing and innovation efforts
Mentor and support client operations to foster a high-performing team
Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies
Provide strategic guidance and develop high-quality briefs aligned with client objectives
Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
Identify and implement operational improvements
Delegate effectively to build confidence and capabilities
Foster a culture of excellence, collaboration, and continuous improvement
Support onboarding and development of new hires with structured training plans

Skills And Competencies

Paid Media Expertise: Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes.
Good Commercial knowledge: Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs
New Business Experience: Experience in participating in new business. Have a POV on pitch narrative, support / partner with Growth team on end-end process
Effective Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients
Technical Expertise, plus breadth of knowledge: Client Management Directors should be technically excellent in paid media with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities
Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results
Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.
Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth
CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development