Account Executive

Description:

The Account Executive provides world-class, omni-channel support to our clients (software marketers and business leaders). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you’ll become an expert on our product offerings and gain deep knowledge in SaaS, marketing, and technology business. You'll spend your day learning about our clients’ business goals and educating them on best practices to grow their business through their lead generation campaigns.

Why you’ll want to come to work:

• Onboard new clients, familiarizing them with our product offerings.

• Establish and maintain relationships with key accounts via phone and email.

• Provide ongoing support and education to clients.

• Troubleshoot any client issues and liaise with the product team as needed.

• Drive cross-sell, upsell and expansion opportunities within your territory.

• Identify opportunities to improve the customer experience.

• Collaborate with business development and sales teams.

What you’ll bring to the team:

• Bachelor's degree preferred, but not required.

• 1-3 years of relevant sales or customer support experience.

• High level of English is required. Additional languages welcome (French, German, Spanish, Italian, Dutch).

• Excellent communication skills, verbal and written.

• Proficient computer skills required, experience with CRM preferred.

• Strong interpersonal skills, with ability to persuade and influence others.

• Strong organizational and time management skills, with ability to multitask.

• Enthusiasm for helping and educating others.

• Interest in marketing, business, and technology.

• 0-25% travel annually.