Description:
As a Higher Education Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values. To be successful in this role, you must leverage your ability to sell at the C-suite level, and build solid executive relationships based on trust and expertise in the higher education vertical.
Job Responsibilities:
- New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate. This is a new business development role, prospecting and hunting for new business.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
- Extensive use of CRM tools such as Salesforce.com for territory and funnel management. Provide accurate and complete reporting as requested/required.
- Lead the account team and manage the complete life-cycle of the customer experience.
- Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
- Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
- Disburses adjustments and credits as appropriate within established limits and criteria.
- Supports team initiatives and creates an inclusive environment.
Education:
- Bachelor's Degree (Preferred)
Work Experience:
- 4 year Professional sales experience selling into Enterprise Accounts, Higher Education, State or Local Government Required
Knowledge, Skills and Abilities:
- Previous Business to Business Sales Experience required
- Sales experience in Wireless and Technology is preferred
- At least 18 years of age
- Legally authorized to work in the United States