Account Management Coordinator

Description:

Key Responsibilities

• Be a subject matter expert in all HealthComp products that are offered to clients, including internal processes and regulatory impacts
• Work collaboratively across business functions to ensure customer needs are met
• Follow through to resolution any outstanding items
• Monitors on an ongoing basis internal performance to ensure clients needs are being met
• Maintain accurate client records
• Research, access and escalate to appropriate internal expert for client issue resolution
• Work in collaboration with HealthComp’s analytic team to analyze trends in data and make benefit recommendations based on trend analysis
• Participate in client meetings as appropriate
• Organize and execute open enrollment strategy, health fairs, and employee education meetings as required
• Support Account Mangers with contract renewal process
• Collaborate with management regarding strategies for renewing accounts
• Provide market and competitive information to management to guide strategic decision-making and market positioning
• Understand and communicate regulatory changes and impacts to clients

Skills, Knowledge & Expertise

• 1-3 years of experience in health insurance, employee benefits, human resources, or healthcare industry
• Experience onboarding new clients and providing account-based service is ideal
• Comfortable working with HR Directors and Executives
• Clear written and verbal communication style and strong collaboration skills