Description:
SAFEbuilt is currently searching for an exceptional Client Account Manager to join our team. Your goal will be to grow revenues and sales while maximizing client satisfaction across a portfolio of municipal government clients. SAFEbuilt is the recognized leader in this unique, fast growth industry with the broadest array of services that partner in community growth. SAFEbuilt has a national footprint, with a local presence and reputation for unequaled service quality. As a SAFEbuilt Client Account Manager you will be responsible for up-selling, cross-selling, account planning & governance, relationship building and managing a portfolio to exceed financial and customer satisfaction targets.
Responsibilities :
- Exceed sales, revenue, profitability and client satisfaction targets as assigned.
- Develop and maintain a business plan across your portfolio accounts with individual account plans that achieve the assigned targets.
- Build and maintain a healthy, qualified pipeline of new opportunities that lead to sales and revenues by working/networking across municipal leaders and attending/participating in local meetings & events.
- Nurture and develop new opportunities that are innovative and strategic to growing SAFEbuilt.
- Ensure high client satisfaction and mitigate revenue & client losses by engaging client leaders, leading issue resolution and providing performance reviews and reports.
- Establish yourself and SAFEbuilt a trusted adviser on the industry and community development services thought leader bringing unique, value-added insights to your clients that help them meet their objectives.
- Be local and network – meet and communicate frequently with leaders in your municipal clients.
- Work closely with the operations teams and SAFEbuilt leaders to grow revenue in existing accounts, develop winning solutions, serve clients better and meet our overall financial objectives.
- Execute successful account management and sales strategies, techniques and best practices to optimize our growth, win-rates, profitability and client satisfaction.
- Create and present market and competitively differentiated solutions that SAFEbuilt can profitably deliver and support by working closely with operations and all departments.
- Prepare and respond to all target account requests for proposals, company information, and presentations on the company’s capabilities in a manner that distinguishes SAFEbuilt from competition.
- Provide feedback to management to improve the success of sales, solutions, pricing and go to market.
- Maintain sales and client databases and provide reporting and forecasting as required.
- Perform other duties as assigned by management.
QUALIFICATIONS:
- Positive, high-energy, business development mentality
- 10+ years of professional, account management/consultative sales experience with complex business to government or business to business services with a track-record of consistent success.
- Portfolio management experience across many accounts to grow revenue and profitability.
- Deep experience in developing and growing business in complex, procurement-centric, relationship-based sales that can have long sales cycles and be well-rounded in all aspects of sales and account management.
- Solid understanding of municipal environments including the decision-making and procurement process, political dynamics, municipal structure, and building department operations.
- Operational knowledge of construction, building / community development service delivery (e.g., planning & zoning, engineering, plan review, inspections, code enforcement for residential and commercial).
- Strong team player able to establish and maintain effective working relationships and build trust.
- Excellent communication skills, verbally and in writing for effective presentations and proposals
- Characterized as highly resourceful, innovative, proactive with highest integrity
- 50%+ travel required – primarily within region; primarily work from home office
- Proficient personal computer skills, including MS Office, SalesForce
- Bachelor’s Degree or higher, preferably in business, operations, public admin, construction, economics
- Permanent residency in Ohio preferred