Description:
The Account Manager oversees all account activities, maintains healthy relationships with all stakeholder clients, and provides direction and oversight for evolving strategies and priorities. They are a strategy-focused customer advocate responsible for the portfolio of our JobNimbus marketing accounts aiming to drive retention and expansion of JobNimbus Marketing services
What You’ll Be Doing
- Sustain client retention rates, protecting and growing business revenue.
- Identify key outcomes, executive summaries, and documented success plans to ensure all customers are successful with JobNimbus Marketing
- Streamline communication across clients and Marketing fulfillment teams, taking full ownership of key deliverables for success.
- Develop recommended strategies to implement for each client in your book of business according to their target market.
- Identify key areas to help your client’s business grow and generate qualified leads.
- Collaborate with executive sponsors, owners and other key decision makers, leveraging monthly report metrics & dashboards to demonstrate ROI and inform strategic decision making.
- Create necessary processes to conduct Quarterly Business Review meetings with Enterprise contacts.
What Makes You the Hero for This Job
- Core knowledge and experience in various aspects of marketing, including website management, SEO, and PPC in order to properly advise customers on the necessary strategies to achieve their business outcomes.
- Ability to create positive relationships with all contacts, especially with corporate stakeholders, demonstrating ROI.
- Excellent verbal and written skills with the ability to host virtual meetings and solid phone etiquette.
- An understanding of churn and the ability to combat high-stress situations and customer escalations.
- Strong ability to create different strategies to help bring value to customers in a timely fashion (move, test, pivot, learn).
- Promote the value of Account Management to your contacts through a positive customer experience as an advocate for them and a liaison to JobNimbus Marketing.