Description:
We are looking for candidates who excel in relationship building and possess strong project management capabilities, attention to detail, effective time management, analytical thinking, and the ability to thrive in a fast-paced, evolving environment are essential for success in this role.
Essential Job Functions
- Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed
- Successfully manage and support account base and new business as the day-to-day contact for accounts
- Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
- Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
- Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
- Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution
- Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
- Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives
- Participate in project work as directed by supervisor
- Engage in ongoing development and growth:
- Product value propositions
- Setting up complex programs for success
- Analyzing data/metrics
- Developing comprehensive performance reports
- Upselling and driving incremental revenue
Knowledge, Skills And Abilities Required
- Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
- Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs
- A team player, willing and able to collaborate with a diverse and dynamic team
- Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines
- Professional maturity, integrity, discipline and a positive attitude
- Demonstrated ability to think outside the box and take initiative to solve problems as they arise
- Extensive working experience with online media sales and responding to RFPs in collaboration with others
- Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc. Troubleshooting and management of deal health, etc.
Minimum Qualifications
- College education
- 2-3 years working experience in digital media advertising
- 2-3 years previous work experience working with sales personnel
- Skills: Microsoft Office (Outlook, Word, Excel and PowerPoint), CRM or Order Management/Workflow systems, Google Ad Manager