Account Manager

Description:

HUB International is seeking a Commercial Lines Account Manager II to join its team in Nashville, TN. This role is central to delivering outstanding service to clients while ensuring retention, satisfaction, and effective management of assigned accounts. The Account Manager II will act as a trusted advisor, identifying coverage needs, addressing insurance gaps, negotiating with carriers, and supporting Producers in maintaining and growing business relationships.

In this role, the candidate will also provide mentorship to Account Manager I colleagues, give direction to Account Manager Assistants, and foster a culture of accountability, teamwork, trust, and integrity. The position requires strong analytical, negotiation, and communication skills to handle complex accounts while ensuring accuracy and compliance with insurance requirements.

Key Responsibilities:

• Build and strengthen relationships with clients and carriers.

• Review contracts and agreements for compliance with insurance coverage requirements.

• Identify gaps in coverage, evaluate loss exposures, and recommend appropriate policies.

• Bind coverage, manage renewals, and ensure timely policy delivery.

• Critically analyze and compare insurance plans to determine suitability for clients.

• Negotiate policy terms, conditions, and pricing with carriers.

• Prepare and maintain accurate insurance summaries, schedules, and proposals.

• Act as liaison between clients and carriers to resolve issues and clarify policy terms.

• Support Producers with client reviews, policy delivery, and service enhancement strategies.

• Handle receivables, invoice clients, and maintain accurate accounting records.

• Mentor junior account managers and assistants while supporting overall team success.

Qualifications:

• 5–7 years of experience in commercial lines account management, preferably with brokerage firms.

• Strong customer service, problem-solving, and conflict-resolution skills.

• Proficient in Microsoft Office and agency management systems.

• Supervisory or team leader experience preferred.

• High School Diploma required; Bachelor’s degree preferred.

• Valid insurance license in required lines and states, with up-to-date CE credits.

• Professional insurance designations (AAI, ARM, CIC, etc.) highly desirable.

About the Company:
HUB International is one of the world’s largest insurance brokers, with over 18,000 employees in 500+ offices across North America. HUB provides a broad range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management services. The company values entrepreneurial culture, continuous improvement, community engagement, and offers strong growth potential for employees.

Benefits:

• Competitive salary and comprehensive benefits package.

• Medical, dental, vision, life, and disability insurance.

• 401(k) matching program and Health Savings Account funding.

• Generous PTO including vacation, holiday, sick, and personal time off.

• Professional development and career advancement opportunities.

• Employee engagement events and community support through HUB Gives.

• Work-life balance in a collaborative and supportive environment.