Account Manager

Description:

As an Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and support of all products and services are provided to assigned clients. You will manage and develop operational relationships for assigned clients, driving client satisfaction with service delivery. Your role will involve partnering with Relationship Managers to embody Fiserv values in all interactions, resulting in increased client satisfaction, revenue growth, and new client potential.

What You Will Do
 

• Utilize consultative approach to maximize client’s growth & profitability
• Ensure timely and accurate implementation of client projects
• Enhance client relationships and retention
• Meet or exceed the targeted goal of client satisfaction
• Work to prevent and resolve enterprise problems effectively
   

What You Will Need To Have
 

• 6+ years of an equivalent combination of educational background, related experience, and/or military experience
• 5+ years experience in banking/financial technology or financial industry
• 5+ years experience in customer service/contact, preferably in a financial institution environment
• Extensive experience in conducting face-to-face relationship-based meetings
• Proven track record of effectively managing and developing client relationships
   

What Would Be Great To Have
 

• Certification in Customer Relationship Management
• Experience in implementing process improvements to enhance client satisfaction levels
• Knowledge of financial services regulations and compliance requirements