Account Services Rep II

Description:

ESSENTIAL FUNCTIONS

• Manage life of an order process including order deadline, in season order updates, on time shipping and follow up.

• Ensure customers’ orders are delivered in full on time, in alignment with Columbia Sportswear’s go to market strategies and corporate forecast.

• Collaborate with sales reps/sales management to ensure consistent contract review and documentation/approval of date changes and cancellations

• Work to ensure that supply chain initiatives (i.e. direct ship) are being fully and successfully leveraged. Recommend and implement additional opportunities for expansion of these initiatives.

• Identify and initiate strategic cross functional relationships to drive account execution. Utilize internal/external resources to fully understand the complexities of retail partners.

• Compile and analyze key metrics to drive customer-based solutions and decision making.

• Expert in customer’s requirements, behaviors, and expectations.

• Drive improvement in order management processes/practices across the Supply Chain.

• Review, investigate and validate customer chargebacks negotiating reversals where applicable.

REQUIREMENTS

• College degree in related field preferred

• Critical thinking skills

• Skilled with analytical tools – (including Microsoft Office Suite. Power BI, Tableau, etc.) is strongly preferred

• Strong problem solving/decision making skills

• Demonstrate good written and verbal communication skills

• Experience communicating results to a diverse set of audiences – both internally and externally

• Must be dedicated, with a high degree of integrity

• Demonstrates future vision and continual improvement of processes and people

• Ability to perform in high pressure situations

• Able to manage through ambiguity

• Reasoning Ability: Must exhibit sufficient problem-solving skills to address issues that may arise concerning operational and staffing issues.

• SAP experience preferred