Account Supervisor

Description:

TruePoint Communications, a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., is seeking an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategies across high-profile social media clients. This is a remote, full-time role that requires flexibility for non-traditional hours, including evenings, weekends, and holidays. Candidates must be based in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.

In this role, you will be responsible for overseeing the development and execution of proactive and reactive engagement strategies, leading community management efforts, and managing a team of Community Managers. You will design and implement scalable engagement frameworks that enhance brand presence, foster community interaction, and drive meaningful conversations across various platforms. Additionally, you will collaborate with cross-functional teams—including creative, strategy, and analytics—to inform content planning, optimize messaging, and deliver performance-driven insights.

You will act as the strategic lead for clients, advising on platform approaches, guiding reputation management, and delivering comprehensive reporting that links engagement outcomes to business objectives. The role also involves owning escalation protocols, developing social response playbooks, and leveraging enterprise-level tools such as Sprinklr, Sprout, and Khoros for publishing, monitoring, engagement, and reporting.

Key Responsibilities:

• Lead strategic development and daily execution of community management across high-profile client accounts

• Design scalable content and engagement frameworks to elevate brand presence and foster community engagement

• Manage and mentor a team of Community Managers, ensuring consistency in tone, quality, and strategy

• Monitor cultural trends, audience behavior, and platform updates to inform adaptive strategies

• Collaborate with creative, strategy, and analytics teams to enhance content calendars and optimize engagement

• Own and refine escalation protocols and social response matrices for brand-safe communication

• Act as a client-facing lead, advising on strategy, crisis response, and reputation management

• Utilize enterprise social media tools for publishing, listening, engagement, and reporting

Key Requirements:

• 6+ years of experience in social media, community management, or digital strategy

• 2+ years of supervisory or leadership experience

• Strong background in social content development or strategy (preferred)

• Proven success in building engagement strategies for well-known brands

• Excellent writing, editing, and communication skills

• Hands-on expertise with social media tools such as Sprinklr, Sprout, or Khoros

• Flexible availability to work nights, weekends, and holidays

• Bachelor’s degree preferred; agency or brand-side experience considered an asset