Description:
The Accounts Receivable Coordinator manages customer accounts, monitors outstanding receivables, supports collection efforts, resolves payment disputes, and maintains accurate financial records. Serving as a key cross-functional liaison between customers, Billing, Credit, Cash Applications, and Field Operations teams, this role is critical to improving cash flow and reducing delinquent receivables across the Order-to-Cash cycle.
Key Responsibilities
Responsibilities include, but are not limited to:
- Monitor customer accounts to identify overdue invoices, perform account reconciliations, maintain accurate AR records, and manage unapplied cash.
- Investigate and resolve billing disputes and payment discrepancies; contact customers regarding delinquent balances in a professional manner.
- Prepare weekly and monthly AR performance metrics, aging reports, and cash flow analysis; present AR status, risks, and recommendations to management.
- Serve as a primary point of contact for significant customer AR issues, coordinating closely with Collections, Credit, Cash Applications, Billing, and Field Operations.
- Manage past due AR reduction (burn-down) routines, execute escalation processes, and participate in continuous improvement initiatives within the Order-to-Cash process.
- Participate in regular AR review meetings with leadership, building collaborative relationships with internal teams and key external customers.
Key Performance Indicators (KPIs)
- Reduction in past-due AR balances and improvement in aging bucket performance
- Accelerated collection rates and decreased dispute resolution cycle times
- High accuracy in AR reporting, forecasting, and cash application
- Positive internal stakeholder and customer engagement metrics
Qualifications
Required Qualifications
- High School Diploma/GED or Associates degree (or other 2-year post-high school training)
- 4+ years of hands-on experience in Accounts Receivable, Collections, Credit Analysis, Corporate Billing, or Commercial Accounting.
Preferred Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or Economics
- Strong hands-on experience in Accounts Receivable, Collections, Credit Analysis, Corporate Billing, or Commercial Accounting.
- Experience with Collections strategy development, executive-level presentations, financial dashboard analysis, or process improvement methodologies.
- Strong understanding of foundational accounting principles, AR aging analysis, dispute management, and reconciliation procedures.
- Demonstrated ability to work independently, manage competing priorities, and communicate effectively with internal and external stakeholders.
- Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data analysis) and experience using enterprise ERP financial systems (e.g., SAP, Oracle or equivalent).