Description:
Responsible for ensuring customer accounts are billed accurately by resolving billing exceptions, net energy billing and other billing work assigned. Communicates and collaborates with multiple business areas leveraging strong billing knowledge to ensure billing requirements are met and billing inquiries are resolved. Communicates effectively within the Billing Team and completes all tasks on time and accurately to support the Billing Service Quality Identifier (SQI).
Key Responsibilities
- Responsible for resolution of billing exceptions including but not limited to billing and invoicing errors and outsorts, meter reading errors/implausibles, out of balance completing cases on time to prevent billing delays and completion of all work in support of achieving Billing SQI’s and Customer Service KPI’s.
- Net Energy billing tasks including but not limited to setups and removals, bank transfers and various other NEB tasks as assigned.
- Monthly bill review as assigned and participate in price change testing as needed.
- Setup or remove customers from Summary (collective) billing, assist with all inquiries on summary billed accounts.
- Other tasks as assigned including but not limited to MIMO corrections, Billing FUA’s, posting reads, report review/reconciliations, Green Power, NEB emails.
- Effectively communicates with Billing Team, Customer Service and other business areas on billing and customer inquiries.
Preferred Qualifications
- Associate’s degree with 3 years of relevant experience preferred.
- Proficiency in Excel, Word
- Strong knowledge of electric rate structure
- Excellent oral and written communications skills
- Excellent problem solving and analytical skills.