Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding contracts
Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
Responsible for the accurate handling and timely execution of any contract worked
Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by SEC and Brighthouse Financial guidelines
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
Perform other related duties as assigned or required daily
Must provide an elite customer service experience via letters or phone calls made internally or externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Mandatory Qualifications
High School Diploma completed
2-4 years of relevant insurance business experience
Working knowledge of insurance products and applicable policies, procedures, and guidelines