Description:
Job responsibilities are as follows, but not limited to:
- Responsible for supporting the contractor’s contract deliverable (CDRL) process designated in the performance work statement.
- Responsible for collecting the CDRL content from team members then organizing, structuring, and formatting the content into a document ready for deliverable to the government (gov) representative. Includes submitting the CDRL prior to due date and responding to gov feedback prior the CDRL going final.
- Responsible for organizing, drafting and maintaining the meetings support artifacts (i.e., invites, meeting minutes, recording action items/key takeaways/post actions) as required for the Medical System Product Line (MSPL).
- Includes the tracking of meeting suspense items from initial discovery to closure.
- Will work closely with the MSPL Contract Task Lead (CTL)/Program Manager (PM) manage open tasks from initial discovery to closure.
- Responsible for supporting “on as-needed basis” the MRDSS and MRS application support processes within the MSPL. The support could include: Agile pre-planning, sprint planning, sprint execution activities, post sprint activities, and other events as required.
- Responsible for HD support tier/level zero (0) and one (1) for the MSPL program. Includes gaining a basic understanding of the MSPL applications (AIMWTS / MPPT / PEPP / RAMMIS-W and MRDSS) in order to provide adequate HD support. Includes receiving customer incident HD tickets, recording tickets into the MSPL work product, performing level 0/1 analysis for resolution, elevating tickets to level two (2) and three (3) when required, managing tickets to closure/resolution, then collaborating the ticket status with the requestor as appropriate.
- Document Preparation: As required, support the MSLP document/artifact preparation process. Includes but not limited to the following artifacts: Configuration Management Plan (CMP), Software Development Plan (SDP), Agile Software Development Process Model (ASDPM), Agile Test Plan (ATP), Team Continuity Plan(s), and other relevant process related documentation.
Requirements:
- Education/Experience: Candidate must have Bachelor's Degree in relevant field of study or equivalent work experience and 1+ year(s) relevant experience with the following:
- Helpdesk support, ticket escalation, and customer service
- Document management
- Application support and meeting organization.
- Eligible to obtain and maintain a common access card (CAC).
- Eligible to obtain a DoD clearance as required.
- Previous experience working in a DoD environment.