Application Analyst

Description:

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Application Analyst II is primarily responsible for supporting all aspects of applications that support the operation of the clinic. The role will also provide technical application support, troubleshooting, systems change management, and training of users. The individual will also support senior analysts and engineers with testing and process development and end to end system configuration tasks.

This role will have the opportunity to work partially at our campus and remotely.

This is a full-time salaried position.

Responsibilities
 

• Supports application security.
• Manages and supports tier one technical support processes, such as break fix, troubleshooting, and systems change management.
• Conducts testing in tier 2 and tier 3 technical support processes.
• Delivers training.
• Builds and manages technical documentation.
• Complies with all regulatory mandates, as applicable.
• Builds, tests, manages, and supports system configuration.
• Supports requirements gathering and analysis. Tests custom system development.
• Builds, tests, manages, and supports application security.
• Designs and builds tier one technical support processes, such as break fix, troubleshooting, and systems change management.
• Designs, builds, manages, and supports tier 2 technical support processes.
• Builds and manages training.
• Builds and manages technical documentation.
• Complies with all regulatory mandates, as applicable.
• Designs system configuration.
• Requirements gathering and analysis.
   

Required

Qualifications
 

• High school education or GED
• 0-2 years of IT experience, preferably in healthcare setting.
• Able to rapidly solve IT systems problems that interfere with or disable clinical operations.
• Ability to identify and triage issues appropriately.
• Ability to organize and prioritize concurrent responsibilities and demands.
• Ability to use initiative and sound judgment in carrying out responsibilities.
• Ability to meet timelines for assigned tasks.
• Ability to train others in how to use systems.
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to work in a complex, fast paced, health care environment.
• Demonstrated interest in advancing technical capability.
• Customer service skills.
   

Preferred
 

• BA/BS in related field
• MS Visio, Excel