Description:
We're looking for a driven Application Support Engineer to join my client and help deliver exceptional support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions-this could be the role for you.
What You'll Be Doing
- Providing technical support and resolving application issues within agreed SLAs
- * Troubleshooting and managing client tickets from start to resolution
- * Working closely with stakeholders, analysts, and developers
- * Communicating clearly with clients and delivering excellent customer service
- * Gathering requirements for system changes (RFCs) and supporting their delivery
- * Testing, documenting, and supporting application updates
- * Assisting with debugging and implementing improvements (training provided)
- * Contributing to team development and continuous improvement initiatives
Skills Required
Essential:
- Experience in application/software support
- Strong problem-solving and analytical skills
- Excellent communication (technical → non-technical)
- High attention to detail and organisation
- Self-motivated with a willingness to learn
Highly Desirable:
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
- Knowledge of Agile, DevOps, and software lifecycle
- Understanding of APIs
- Experience with tools like Postman or XMLSpy
- Familiarity with Visual Studio, Azure DevOps, Git