Description:
The AR Specialist is responsible for managing and collecting delinquent accounts receivable for an assigned customer base. This role plays a key part in achieving financial targets by building strong relationships and partnering with internal teams—including accounting, credit, customer service, pricing, transportation, and sales.
Key Responsibilities
Accounts Receivable & Collections
- Reduce delinquency for assigned accounts in alignment with financial objectives.
- Collect past due balances and maintain a detailed follow-up system with accurate notes.
- Monitor process quality, perform root-cause analysis, and support continuous improvement.
- Manage escalations across customers, suppliers, and operations.
- Develop action plans with credit and sales teams to optimize results and mitigate risk.
- Escalate customer issues to credit and leadership teams in a timely manner.
- Collaborate with the credit team to provide insightful reporting.
- Participate in cash forecasting for supported business units (30/60-day forecast).
- Present in monthly AR aging meetings.
- Analyze cash discount deductions, determine proper resolution, and collect as needed.
- Maintain compliance with internal controls, policies, and audit requirements.
- Support team members through backup coverage and cross-training.
Talent Development
- Invest in personal growth and continuous learning.
- Seek opportunities to expand knowledge and enhance performance.
Qualifications
Minimum Requirements
- High School Diploma and at least 2 years of experience in accounts receivable, collections, or cash application.