Asa Support Analyst

 

Description:

ASA Support Analyst

SUMMARY

ASA Automotive Systems, Inc. is the leader in industry vertical and point of sale software solutions in the North American aftermarket Tire and Auto repair industry. We specialize in ERP solutions for retail, wholesale and commercial segments of the industry providing solutions that include point of sale, e-commerce, accounting, inventory, customer, and vendor management modules while also integrating with market leading partner solutions.

Are you interested in a position that provides career growth?

Are you passionate about learning new skills and challenges?

Do you enjoy being engaged in a fast-paced environment?

Do you enjoy working with end users and resolving their needs?

Does helping customers reach their fullest business potential intrigue you?

Are you interested in product lifecycle management?

 

ASA is rapidly growing and is seeking to add a Support Analyst to our team! If you answered yes to any of those questions, we want to hear from you!

 

In this role, you will provide consultative support to Enterprise and Small/Medium business level customers. As a support analyst, your technical capabilities and business transaction acumen will reach untapped potential as you work with a variety of customers! Additionally, this role will have the opportunity to participate in the product development lifecycle to meet the needs of our customers' business.

 

KEY RESPONSIBILITIES:

● Provide consultative support to both customers and ASA internal resources. Refer advanced issues to Senior Analysts or Developers.

● Independently resolves problems for supported application(s). Determines the rfequired software fixes and makes direct application changes as necessary to resolve problems.

● Analyze and understand the internal business processes of the ASA customer to provide specific solutions that maximize operational effectiveness.

● Achieve knowledge and proficiency with ASA products and services.

● Serve as a highly visible liaison between the client and our support, consulting, and development teams as well as our 3rd party vendors and business partners

● Actively contribute to internal and external documentation and reference material

SKILLS

As a builder of industry specific solutions we understand that our commitment is to foster the knowledge of each team member in our selected technology stack and world view. The successful candidate will be able to demonstrate how their worldview will help build and enhance our team’s knowledge across any of the skill sets below.

 

● Displays a curious nature, willingness to learn, and insert themselves into the team.

● Strong client relationship building.

● Excellent written and verbal communication skills.

● Ability to work under pressure and efficiently handle multiple tasks.

● Effective critical thinking and problem-solving abilities.

● Accounting/Bookkeeping: Business transactions and transaction flow (AR, AP, Inventories, GL & Financial Reports).

● IT knowledge including Progress, Postgres, MongoDB, SQL & Relational Databases, Windows Server & Workstation, Remote Desktop technologies, networking (TCP/IP, DNS, firewalls, etc.), printers

 

EXPERIENCE

We are a growing team, looking for candidates from many backgrounds and experience levels, and are not set on specific requirements. We are interested in speaking to you if:

● You have a previous background in supporting point of sale or business applications or call center experience.

● Have worked in the automotive industry and are curious about technology.

● You have a systems/infrastructure technology background and want to move into a technology-oriented role.

● You have just graduated and are looking for your first role in business systems support.