Description:
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Key Responsibilities
- Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
- Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
- Monitors performance against plans and initiates corrective actions to improve results
- Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
- Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
- Coordinates and provides functional guidance and supervision of contracted ground handling agents
- Represents airport activities to federal, state, and city agencies as well as the FAA
- Responsible for day-to-day operational performance of assigned domestic outstation
- Maintains a safe, clean and reliable operation
- Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
- Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
- Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
- Responsible for compliance with Stations controls and Internal Audit standards
- Leads station budget, staffing forecasts and resource requirements
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions
- Leads vendor service contracts as required
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma or equivalent
- Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
- Knowledge of airport operations and related technology
- Ability to work in a dynamic, fast paced operational environment
- Knowledge of station controls and Internal Audit standards
- Analytical thinking, goal-directed leadership and service-oriented performance
- Knowledge of operational corporate policies and procedures
- Strong communication and interpersonal skills
- Demonstrated ability to develop and motivate personnel
- Strong problem-solving skills and drive for excellence
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
- Must live in the vicinity of the airport
- Travel required as needed
- Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
- Must be eligible to acquire and maintain credentials vital for the position