Assistant Manager

Description:

The Estée Lauder Companies Inc., a global leader in prestige beauty, is seeking a dynamic and inspirational Assistant Store Manager for Jo Malone London to play a pivotal role in store success. Reporting to the Store Manager, this role involves leading, coaching, and developing a team of Sales Associates to meet sales, customer service, and operational goals.

The Assistant Manager will thrive in a fast-paced retail environment and possess strong retail operations and supervisory skills. This role offers the opportunity to grow within a globally recognized luxury beauty company that values diversity and offers excellent training and career progression.

Key Responsibilities:

• Support the Store Manager in leading, coaching, and developing the sales team to achieve sales targets and operational excellence.

• Deliver inspirational, authentic, and personalized customer service.

• Manage retail operations, including inventory control and cash reconciliation.

• Mentor and coach Sales Associates to help them reach their full potential.

• Ensure smooth store operations during days, nights, weekends, and special events.

• Utilize retail point-of-sale software effectively.

• Contribute positively to the store culture and team morale.

Qualifications:

• Proven retail experience, preferably within cosmetics.

• Demonstrated ability to provide personalized customer service with authenticity and inspiration.

• Previous supervisory experience with a track record of coaching and mentoring staff.

• Retail operations knowledge, including inventory management and cash reconciliation.

• Ability to work flexible retail hours, including nights, weekends, and special events.

• Experience with retail point-of-sale systems.

• Proficiency in Microsoft Office.

• Must provide proof of right to live and work in the country if invited for interview.

Compensation & Benefits:

• Hourly wage between $20.41 and $34.01, depending on experience and location.

• Eligibility for an annual discretionary bonus based on individual and company performance.

• Comprehensive benefits including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave, holidays, and education-related programs.

• Many benefits are fully or partially subsidized by the company.