Assistant Manager

Description:

Tommy Bahama, an island-inspired lifestyle brand, is seeking a passionate and driven Assistant Manager for its Boston, MA location. This is a full-time, on-site leadership role that requires a balance of retail expertise, team development, and an unwavering commitment to guest service. The Assistant Manager will serve as a key figure in creating a welcoming store environment, executing strategic goals, and inspiring their team to deliver the brand’s signature relaxed shopping experience.

As a brand ambassador and leader, you will be expected to motivate your team, support the Store Manager in daily operations, and deliver a high standard of sales and service. You'll cultivate a vibrant culture centered around customer satisfaction, efficient processes, and team growth while upholding Tommy Bahama’s distinct values and aesthetics.

Key Responsibilities:

• Partner with the Store Manager to lead the retail team in creating a relaxed, guest-centric environment.

• Build lasting relationships with customers, demonstrating core sales and service behaviors to ensure exceptional experiences.

• Drive sales and meet store goals through strategic planning, execution, and thorough analysis of business data.

• Implement and manage visual merchandising standards that align with brand presentation.

• Support staffing needs by participating in hiring, onboarding, and mentoring retail team members.

• Promote a learning culture and foster internal growth by coaching team members for performance and development.

• Adapt quickly to business needs and proactively identify opportunities for improvement in store operations.

• Participate in store maintenance tasks including lifting merchandise (up to 50 lbs), climbing ladders, and extended standing periods.

• Maintain flexible availability, including evenings, weekends, and holidays as business demands.

Qualifications:

• Minimum 3 years of retail experience, including 2+ years of supervisory/team management roles.

• Familiarity with merchandising strategies and visual display standards in retail environments.

• Strong leadership, communication, and organizational skills.

• Ability to analyze sales reports and initiate action plans based on data.

• A degree in Business or a related field is preferred.

• Ability to handle multiple responsibilities while maintaining a positive and motivating atmosphere.