Description:
Supports the efforts of Gordon Food Service drivers in serving customers through the initial training of new drivers and on-going coaching of all drivers. Provides input to manager on individual driver performance and plans to assist drivers in the continual improvement process. May be responsible for route balancing and assignment, temp routing, dispatching, equipment assignments, and backhaul scheduling. Facilitate or assist in conducting regular driver meetings. Assure compliance with pertinent DOT, Federal, State, and Local regulations and requirements.
Essential Functions
- Mentors, motivates, and develops staff and acts as a role model and resource to them.
- Assists in interviewing, hiring, training, and retaining transportation associates.
- Assists the Transportation Manager in conducting performance assessment of staff. Initiates recognition of excellence or disciplinary action steps when appropriate.
- Conducts analysis of vehicle, driver and route assignments for high utilization; affects necessary changes to increase efficiency and lower costs.
- Regularly rides with driver to provide coaching and training. Serve as back up driver on routes to cover vacations, sick and miscellaneous coverage as appropriate.
- Performs administrative duties as assigned by the Transportation Manager.
- Serve as liaison between Sales Service Drivers, Sales, and customers to determine causes and impact of service opportunities and provide possible solutions to service issues.
- Supports other divisions when needed with a min of 2 consecutive weeks commitment.
- Ensures compliance with administrative policies, procedures, safety rules, and governmental regulations. Supports departmental goals.
- Performs other duties as assigned.
Knowledge / Skills / Abilities
- Must have Good written and verbal communication, problem solving, decision making, customer service and interpersonal skills to represent the department and speak at minor functions.
- Must have good time management and organizational skills.
- Must be courteous, motivated, flexible, open minded, a visionary, enthusiastic, encouraging, and able to delegate responsibilities.
- Must have a basic understanding of DOT, OSHA, EEOC, and BWC regulatory agencies and applicable laws.
- Must have good time management and organizational skills.
- Must have working knowledge of Handheld, delivery systems and backhaul systems and dispatch responsibilities.
- Knowledge of spreadsheet, word processing, presentation, email and internet software applications.
- Ability to operate a delivery van and tractor-trailer CMV
- Must be able to operate a two-wheeler with a load weighing up to 350 pounds.
Equipment / Tools / Technology
- Uses dollies and other safety equipment to aid in the lifting and carrying of products.
- Microsoft office, google applications, email
- Personal Computer and regular business office machine