Assistant Property Manager

Description:

CubeSmart, a leading name in the self-storage industry, is seeking an enthusiastic Assistant Property Manager to join its team in Riverhead, NY. This role combines customer service excellence with hands-on property maintenance responsibilities. At CubeSmart, culture makes all the difference — when they say “It’s what’s inside that counts,” they mean that you count.

As an Assistant Property Manager, you’ll play a key role in managing and maintaining the property, supporting customers with their self-storage needs, and ensuring the facility operates efficiently, safely, and to CubeSmart’s high standards.

Key Responsibilities:

Customer Service:

• Develop and nurture relationships with customers by understanding their self-storage requirements and providing tailored solutions.

• Deliver an exceptional “WOW!” or 5-star customer service experience with every interaction.

• Conduct property tours, perform lock checks, and manage rental processes for storage spaces.

• Handle sales transactions, manage the Point-of-Sale (POS) system, process daily deposits, and follow up on late payments with courtesy calls.

• Achieve monthly sales targets and operational metrics through proactive engagement and teamwork.

Property Maintenance:

• Perform daily property inspections to ensure the facility remains clean, functional, and compliant with company standards.

• Handle light maintenance tasks such as cleaning units, sweeping, mopping, changing light bulbs, and maintaining landscaping.

• Open and close storage doors (up to 50 lbs.) and ensure the premises are secure.

• Maintain cleanliness across all areas, including restrooms, parking, and access points.

Why You’ll Love Working Here:

• Weekly Pay: Get paid more often to manage your finances conveniently.

• Balanced Schedule: Most shifts end by 6:00 p.m., with Sundays off (depending on location).

• Competitive Pay & Bonus Opportunities: Rewarding hourly rate plus performance-based bonuses.

• Paid Time Off: Includes vacation, sick days, and holidays.

• Comprehensive Benefits: Generous health insurance coverage, 401(k) plan with company match, tuition reimbursement, and storage discounts.

• Growth-Oriented Culture: A workplace where teamwork, respect, and personal growth are core values.

Qualifications:

• Positive, outgoing, and customer-focused personality.

• Proven experience in delivering outstanding customer service across diverse client bases.

• Basic computer proficiency and familiarity with POS systems.

• Ability to work Saturdays (some locations may require Sunday hours).

• Valid driver’s license and reliable transportation.

• Physical ability to stand, kneel, bend, and perform moderate lifting or climbing as required.