Associate Director

Description:

The Associate Director, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s) and could lead multiple managers or highly specialized professional associates.

Key responsibilities include solving complex technical and operational challenges, leading managers, associates, contractors, and communicating effectively with senior and executive leadership. The Associate Director ensures the delivery of high-value business outcomes that differentiate us in the market—including CMS compliance, modernization, automation, Agentic solutions, and AEP readiness initiatives—while strictly adhering to enterprise standards, vendor obligations, and service level agreements.

Required Qualifications

Use your skills to make an impact
 

• Bachelor's degree in computer science or equivalent experience
• 8+ years' progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
• 6+ years' technical experience
• 2 + years' experience in leadership, resource, and budget management experience
• Solid understanding of operations, technology, communications, and processes
• Strong knowledge of agile delivery methodologies and significant experience in technical roadmap exercises.
• Demonstrated ability to attract, develop, and retain engaged software engineering teams.
• Demonstrated ability to work with cross department leaders to ensure software specifications meet customer needs
• Ability to see the big picture while focused on short-term objectives.
• Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities