Description:
Join Evolv's Technical Sales & Solutions (TS&S) team as an Associate Solutions Engineer focused on deployments. In this role, you'll be on the front lines—installing systems, training operators, and supporting go-lives—while also helping certify and train channel partners. You'll additionally contribute to site surveys and pre-sales activities like pilots and demos.
Evolv is a mission-driven company dedicated to making a real difference in society—saving lives and improving experiences wherever people gather. You'll play a critical role in ensuring smooth deployments and exceptional customer experiences, bridging the gap between technical execution and customer success.
Success in the Role: What performance outcomes will you work towards completing over the first 12 months?
Within the First 30 days:
- Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite.
- Participate & Qualify: Join live customer installations to understand a real-world deployment.
- Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards.
30 Days to Three Months:
- Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site.
- Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment.
- GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared.
- Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support.
- Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems.
Between 3 to 6 months:
- PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs.
- PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards.
- Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes.