Athletics Ticket Operations Manager

Description:

Under the general supervision of the Assistant Athletic Director for Ticket Operations, serve as an Assistant Ticket Director in the operations of the Wisconsin Athletic Ticket Office. Work with the Assistant Athletic Director for Ticket Operations, the Department's Senior Staff and the Athletic Board to develop ticketing policies for all UW sports and special events.

Responsibilities:

Manages special event ticket operations and provides ticket services to those sponsoring and attending activities.

• 15% May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• 80% Confers with event sponsors concerning ticket needs, prepares and supervises the mailing of ticket information, solves problems, maintains control of money and tickets, and prepares audit statements
• 5% May monitor the budget and approve expenditures

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Two to five years of experience in ticket sales or related field; experience working with computerized ticketing systems, preferably Paciolan, supervisory experience, background in customer service, business and public relations; knowledge of NCAA and Big Ten rules preferred.