Benefits Consultant

Description:

Benefits Consultant will provide hands-on production support across Workday Payroll, Absence, Time Tracking, and Benefits. This person will investigate recurring tickets, identify underlying configuration or process issues, document solutions, and help business users better understand how to complete their work within Workday. The consultant will also help address downstream data issues between Recruiting, Staffing, Benefits, and Payroll. Additional areas of support may include period activity pay, SECURE 2.0, and Maryland's state family and medical leave requirements.

Required Skills:

• Hands-on Workday Payroll experience
• Workday Absence experience
• Workday Time Tracking experience
• Workday Benefits experience
• Experience supporting Workday in a production environment
• Experience investigating and resolving recurring Workday tickets
• Ability to review existing configurations and identify underlying system or process issues
• Experience documenting configurations, processes, and solutions
• Ability to educate users and improve their use of Workday
• Understanding of downstream data dependencies between Recruiting, Staffing, Benefits, and Payroll
• Experience supporting U.S.-based payroll

Bonus/Soft Skills:

• Higher education experience
• Experience with period activity pay
• Knowledge of SECURE 2.0 requirements
• Knowledge of Maryland family and medical leave requirements or similar state-level programs
• Workday integrations knowledge
• Workday Student exposure
• Workday Success Plans experience
• Familiarity with Workday Launch methodology
• Strong communication and stakeholder-management skills
• Comfortable speaking with users, gathering information, and educating teams
• Proactive and consultative rather than an order taker
• Able to identify holistic solutions instead of relying on short-term workarounds
• Strong documentation skills
• Patient and comfortable working within a complex university environment
• Able to help business teams develop sustainable processes
• Comfortable working independently in an environment with limited internal Workday bench strength