Bilingual Community Lead

Description:

Compass Communities is seeking a dedicated Bilingual Community Lead fluent in both Spanish and English to manage one of their multifamily properties in Nashville, TN. This leadership role focuses on overseeing day-to-day property operations while fostering an inclusive, welcoming environment for a diverse resident community. The successful candidate will combine hands-on property management skills with strong communication and leadership abilities to deliver exceptional resident experiences.

Key Responsibilities:

• Manage all aspects of community operations to ensure excellent customer service and resident satisfaction.

• Oversee leasing processes including applications, resident qualification, lease signings, renewals, and move-ins.

• Serve as the main contact for Spanish-speaking residents and prospects, providing clear communication and a welcoming environment.

• Negotiate and manage vendor contracts, maintaining property standards and budget compliance.

• Lead maintenance coordination and conduct property inspections to ensure safety, cleanliness, and functionality of units and common areas.

• Address resident concerns with empathy, professionalism, and effective conflict resolution.

• Ensure compliance with Fair Housing laws, local regulations, and company policies.

• Maintain accurate records using property management and CRM software, preparing reports on leasing activity, financials, and community metrics.

• Provide leadership to the on-site team through coaching, clear communication, and performance management.

Qualifications:

• Fluency in Spanish and English is required.

• Previous experience in property management, leasing, or community operations.

• Strong leadership and negotiation skills with the ability to manage vendor relationships and resident communications.

• Familiarity with leasing software, CRM systems, and property management operations.

• Experience with LIHTC or affordable housing compliance is a plus.

• Excellent organizational skills and ability to multitask in a fast-paced environment.

• Strong interpersonal and written communication skills, with cultural sensitivity.

• Legal administrative or conflict resolution experience is an advantage but not mandatory.

Compensation:

• Base salary starting at $70,000+, commensurate with experience.