Brand Ambassador

Description:

Store Financial Performance:

• Contribute to store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink
• Handle all Point of sale (POS) transaction in compliant to company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience and sales floor best practices)
• Drive our Net Promoter Score (NPS)

Experience, Education and Designations:

• Minimum of 2 years retail experience, preferably in a customer focused environment
• Proven track record of successful store operations
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset