Branded Service Supervisor

Description:

As an EBS Supervisor, you’ll oversee and guide a team of skilled technicians to deliver exceptional service and repair experiences to consumers. Reporting to the Division Market Manager, this role combines leadership, data analysis, and continuous improvement to ensure a seamless and consistent service operation.

This is an opportunity to inspire, mentor, and collaborate to elevate team performance while innovating within the home service industry. If you’re someone who thrives in a leadership role and is passionate about creating effortless customer experiences, this role is for you.

What you’ll do:
 

• Provide daily direction to the EBS Team, ensuring high-quality service repair performance and customer satisfaction.
• Manage team KPIs to meet and exceed operational service delivery metrics.
• Collaborate with Routing and Administrative teams to optimize resources and improve service routes.
• Drive continuous improvement by identifying, evaluating, and executing opportunities to enhance consumer experiences.
• Develop team members through coaching, special projects, job shadowing, and cross-training initiatives.
• Foster an environment of data-driven decision-making and process improvement.
   

Minimum Qualifications:
 

• High School Diploma
• 5+ years of electromechanical service and repair work experience
• Proven experience in supervisory roles, with demonstrated strengths of building and leading high-performance teams
• Proficient skills in Microsoft Excel and PowerPoint
• Ability to quickly learn multiple applications