Business Analyst

Description:

Responsibilities

• Ongoing rotation to listed desks for training
• Provide support and processing to Operation’s desks based on volume and needs
• Research Request and Service Request Process
• Level 1 Projects and Processes, which may include but are not limited to:
  • Part of Annual Tax Team
  • Annual Audits
  • Escheatment and Uncashed Check process
  • Quality Control over various processes
• Analyze and evaluate problematic trends in operations and/or systems processing and recommend solutions to management
• Running and analysis of daily and weekly department reports. Report back to managers on needs and potential issues.
• Work closely with department managers in evaluating processes to identify operational breakdowns and make recommendations for modifications and enhancements. Analyze, evaluate and report trends to make recommendations for training needs and enhancements to management

Qualifications

• Organizational Citizenship
• Analytical Thinking. Information Seeking. Scientific Acumen. Strong analytical and data analysis skills, including proficiency in Excel or other data analysis tools.
• Excellent written and verbal communication skills.
• Quality Focus. Time Management . Detail-oriented with strong organizational skills. Ability to meet established deadlines.
• Ability to work collaboratively in a team environment.
• Compliance. Basic understanding of financial services and industry regulations (knowledge of specific regulations may be required depending on the institution).
• Learning Agility. Familiarity with process improvement methodologies (e.g., Six Sigma, Lean) is a plus but not always required for an entry-level role.
• Deliberate Decision Making.