Business Development Administrator

Description:

We are seeking a qualified, goal-focused, CSR / Business Development Assistant to join our firm. This is an essential position in our company and will play a significant role in customer service management with focus on client satisfaction and reverse logistics. This individual will be outgoing, dynamic, self-motivated and enthusiastic about working with customers and fellow peers.
Responsibilities

• Field incoming calls for necessary action, feed contact into toe manager for BD follow-up
• Master the understanding of complex customer programs and requirements
• Gain insight into the customer's organization, processes, and needs to better serve the customer
• Be a champion at resolving customer complaints
• React proactively to idle issues impacting Business Development initiatives and customer satisfaction
• Assist with sales prepresenations and marketing materials
• Track orders and shipments
• Collaborate with Operations, by acting as the customer advocate
• Manage and arrange domestic and international shipments
• Manage the reception area, greet and welcome visitors
• Assist with administrative management, supplies inventory and storage as directed

Qualifications and Skills

• Bachelor’s Degree preferred
• Effective use of informational systems (ERP, MS Word/Excel)
• Proven communication skills
• Highly organized with strong attention to detail
• A team supporting attitude
• Self-driven and self-motivated to strive for excellence
• Experience in the logistics industry is a plus