Description:
essential functions
- Account Management, Outreach, and Training
- Develop marketing plan and maintain contacts with community stakeholders in targeted communities, particularly among Black and African American households and other communities of color as prioritized by the Division’s initiatives
- Train and provide ongoing technical assistance in the proper utilization of CHFA programs and services via phone, in-person meetings, and web-based platforms
- Maintain assigned lender accounts, as applicable, in CHFA’s loan acquisition system
- Market existing CHFA programs and pilot programs to lenders, real estate agents, nonprofits, homebuyer education providers, and the public to increase utilization
- Develop training materials and curriculum for lenders, real estate agents, nonprofits, homebuyer education providers, and homebuyers
- Internal and External Communications
- Partner with CHFA’s Marketing and Community Relations Division to develop professional, accurate, and comprehensive marketing and outreach materials within budget limitations
- Compose and review partner communications about policy and procedural changes
- Maintain open communication between all CHFA divisions, as well as internal and external clients to resolve problems and issues with a focus on strengthening business relationships
- Professionally represent CHFA at conferences, workshops, boards, and committees and participate as a speaker when available
- Participate in and contribute to all activities and/or projects that directly support CHFA in fulfilling its mission and achieving its vision through dedication to the community in which CHFA serves, operational excellence, and fiscal responsibility
- Other duties as assigned
knowledge, skills, and ability
Must possess:
- Knowledge of community obstacles and barriers as it relates to homeownership with established relationships in underserved communities
- Strong customer service skills
- Knowledge of current practices, procedures, agency guidelines and regulations and laws related to the mortgage loan industry, including knowledge of the loan process cycle (origination through post-closing)
- Excellent oral and written communication skills with the ability to present effective presentations to internal and external customers in both group, one-on-one, and online settings
- Good organizational skills and time management skills to ensure the deadlines established for tasks, projects, and schedules are met
- Innovative and creative thinking skills to develop customer centric solutions based on internal and external feedback
- Proficiency in MS Word, Excel, Outlook, and PowerPoint
- Abilities that reflect our values:
- Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes
- Ability to work towards inclusion in all activities, and decisions through the solicitation and appreciation of diverse perspectives
- Ability to exercise personal accountability in all activities and decisions
- Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary
- Ability to operate with a sense of integrity
- Ability to have fun with a demonstrated sense of humor
- Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds
experience/education
- Requires a minimum of three (3) years’ experience working in community development, real estate, and mortgage industry
- Bachelor’s degree in Business or Public Administration, Management, Marketing, and/or related degree; equivalent related work experience may be substituted for degree requirements
- Bilingual in English and Spanish is highly desirable
- Must have or be able to obtain Colorado driver’s license.