Business Operations Program Manager

Description:

JOB OVERVIEW:

• Responsible for ownership of all assigned customer programs and ensure the successful execution of the program. Excellent project management skills, a deep understanding of contract manufacturing processes, and a strong ability to drive results in a fast-paced environment.
• Coordinating production schedules
• Ensuring adherence to quality standards
• Managing costs
• Facilitating seamless communication between internal teams and external manufacturing partners

RESPONSIBILITIES:

• Strong understanding of quality management systems and regulatory compliance.
• Review of contracts and PO’s and input into system.
• Manage all forecasting with customers and inventory for projects.
• Strength with project management to include building of product lines and handling project from start to finish with the client and with internal staff.
• Experience with cost management and budgeting.
• Coordinate cross-functional teams (engineering, procurement, quality control) to ensure alignment and progress.
• Develop, maintain, and communicate detailed program schedules.
• Interface with customer and internal teams during all phases of assigned projects.
• Identify project risks and develop mitigation strategies to ensure smooth execution.
• Act as the primary point of contact throughout the program lifecycle.
• Ensure the customer requirements and expectations are clearly defined and met.
• Monitor key performance metrices to effectively measure project status.
• Work with internal departments to ensure meeting the customer needs.
• Track costs throughout the project lifecycle and adjust plans to maintain profitability.
• Oversee the successful rollout of products to customers using the NPI or MRR procedure and track completion of actions prior to the start of manufacturing.
• Collect and review customer feedback to drive improvements for future product iterations.
• Prepare inventory reports to customer and understand contract coverage to work with customer on reducing excess inventory.