Description:
Overview & Responsibilities
- Our client, a leading health insurance provider, is seeking four Call Center Representatives to join their Billing & Collections team. This is an excellent opportunity for individuals with a strong background in medical billing and customer service to contribute to a dynamic and fast-paced environment. The role includes four-to-six weeks of training to prepare you for success.
Key responsibilities include:
- Handling 30–35 inbound calls per day to assist members with billing inquiries, payments, and general account questions.
- Reconciling accounts, including resolving discrepancies in billing and payment histories.
- Processing payments and refunds in accordance with company guidelines.
- Documenting call details accurately and efficiently in the company system.
- Providing exceptional customer service while adhering to key performance indicators such as quality scores, call escalations, and productivity metrics.
- Collaborating with internal teams to address escalated issues or resolve complex account concerns.
Required Skills & Experience
- 2+ years of call center experience handling a high volume of calls.
- 1+ year of experience working in a healthcare or health insurance environment, particularly in billing or account management.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
- Experience with medical billing procedures and account reconciliation.
- Strong verbal and written communication skills with a focus on customer service excellence.
- Ability to manage sensitive information with professionalism and confidentiality.
Preferred Skills & Experience
- Familiarity with medical coding or insurance claims processes.
- Experience using customer service or billing software in a healthcare setting.
- Demonstrated success in meeting performance metrics such as call quality and issue resolution.