Description:
SAP NS2 is seeking a CAS Application Service Manager (ASM) for the CAS Delivery Team.
PURPOSE AND OBJECTIVES
Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during the operations phase at NS2 is the SAP Cloud Application Services (SAP CAS). The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage day-to-day application, technical and database operations in a secure cloud environment.
The ASM brings expert technical and/or application knowledge to help manage the delivery of standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible overseeing the operation and maintenance of technical SAP landscapes, as well as managing release upgrades.
General Responsibilities
- The ASM is responsible for Leading CAS Delivery Teams comprised of contractors.
- Managing the delivery of standard and custom CAS Packages for secure customers NS2 Cloud Customers.
- Ability to own, lead and coordinate operational tasks.
- Deep dive on issues, with ability communicate complex recommendations to customer leadership.
Required Experience
- U.S. Citizenship required.
- Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
- Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
- Excellent management skills with strong customer-facing experience.
- Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
- Ability to work independently and take ownership of assigned tasks.
- Ability to establish solid working relationships with clients.
- Presentation, communication, and conflict management skills.
- Excellent technical knowledge/experience within the area of SAP Netweaver and SAP HANA
- Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
- Good technical knowledge/experience in the following area: SAP HANA Cloud integration, technical FIORI enablement, SAP Cloud Platform, SAP Cloud Connector, BTP and SAC.
- Management and oversight of weekend support and 24x7 support activities as required.
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
- Drive improvement of Knowledge quality in the area of expertise, both internally & externally.
Preferred Experience
- SAP Basis Administration and Troubleshooting experience.
- SAP HANA database management and troubleshooting experience.
- Linux operating system management and troubleshooting experience.
- 3 to 5 years of customer facing delivery experience.
- Experience working with software applications with deep experience in S/4HANA Cloud Environments.