Description:
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
- Commit to the “Golden Rule” and work with other associated to build a strong catering team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
- Order coordination at store level for customer pick up.
- Telemarketing to generate potential customers.
- Handle various sales and service functions at the catering desk.
- Computer order entry and processing.
- Delivery scheduling and delivery driver coordination.
- Coordination of outsourced vendors (service/equipment rentals).
- Maintaining daily equipment log with scheduled recovery.
- In charge of daily order invoicing.
- Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
- Generate daily checklist of department managers and work order coordination.
- Handle daily delivery logs, weekly sales reports, and billing reports.
- Be safety conscious and correct any unsafe conditions you observe.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Maintain a neat personal appearance including proper uniform.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment.
Secondary Job Functions
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- May be required to deliver catering orders if driver is unavailable.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.