Description:
Are you passionate about creating memorable experiences through food and hospitality? We're looking for a Catering Manager who combines exceptional organizational skills with a love for delivering wow-worthy service. As our catering Manager, you'll lead our catering operations, collaborating with our client to design events that inspire and delight, while managing a talented team to ensure flawless execution from start to finish. This is a critical role for a motivated professional with a proven background in delivering exceptional catering experiences in fast-paced, demanding environments.
LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience?not a requirement?and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting lifeworksrestaurantgroup.com.
Job Responsibilities
Leadership:
- Ensure catering operations connect to the Executional Framework.
- Deliver consistent quality in planning and execution of events.
- Demonstrate established company solutions to ensure consistency, quality and efficiency within consumer driven offerings.
- Lead catering team to ensure quality in final presentation of food.
- Train and lead employees to ensure knowledge of food menus and promotional calendars.
- Model and reinforce Aramark's mentor process.
- Reward and recognize employees.
- Monitor team performance and provide regular feedback. Plan and execute team meetings and daily huddles.
- Complete and maintain all staff records including training records, schedules and performance data.
Client Relationship:
- Develop and maintain effective client and customer rapport for mutually effective business relationships.
- Demonstrate excellent customer service using Aramark's standard model.
- Implement communication strategy as provided by marketing team in order to build catering revenue.
Financial Performance:
- Responsible for delivering food and labor targets. Develop and execute strategies to achieve catering revenue forecasts.
Efficiency:
- Responsible for executing catering events of wide-ranging size and scope, including staffing and management.
- Ensure accurate reporting of all catering related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate.
Compliance:
- Ensure compliance with Aramark food, occupational and environmental safety policies in all culinary and kitchen operations.
- Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour.
Qualifications
- An approved catering qualification at diploma/degree level and /or 2-5 years industry experience, 2 of which were at management or department head level with a strong background in a high-volume hospitality, conference and banqueting operation.
- Bachelor's degree or equivalent experience.
- Strong hotel or restaurant background would be very important for this role as well as a background in industrial catering.
- Demonstrates excellent people management skills with experience of managing large teams of staff.
- A passion for food and service and the ability to innovate in this area.
- A high degree of knowledge of Food Hygiene including HACCP.
- The ability to manage in a diverse and pressurized environment with a focus on client and customer services.
- Commercially focused, experience with budgets and a proven ability to achieve stretching commercial targets.
- Actively seeks change, a self-motivator and is ready to challenge in the interest of continuous improvement