Chief Of Support Operations

Description:

The New York City Taxi and Limousine Commission (TLC) regulates Medallion taxis, for-hire vehicles, commuter vans, and paratransit vehicles, overseeing over 1,000,000 trips daily. The Chief of Support Operations will oversee the day-to-day operations of TLC’s Uniformed Services Bureau (USB) support units: Special Initiatives and Reporting, Central Communications Radio Room, and Calendar Unit. This leadership role ensures safe, efficient, and compliant operations across TLC enforcement activities.

Key Responsibilities:

• Manage, direct, coordinate, and administer USB support units to achieve agency missions and goals.

• Determine staffing levels, schedule assignments, and deploy staff efficiently.

• Provide professional development, mentoring, and guidance for personnel.

• Develop and implement policies, standard operating procedures, and professional standards for support units.

• Collaborate with TLC IT Department to improve technology and integrate new equipment into enforcement operations.

• Oversee data tracking and reporting of USB activities including arrests, summonses, and inspections.

• Monitor and manage radio communications, credential verification, and emergency response coordination.

• Ensure proper scheduling and notification of officers for trials and hearings, and track outcomes of legal proceedings.

• Perform additional duties as assigned by the Deputy Commissioner for USB.

Qualifications:

• Four-year high school diploma or equivalent, plus six years of full-time experience in criminal justice or law enforcement.

• At least 18 months in an administrative, managerial, executive capacity or supervising enforcement personnel.

• Education from an accredited college may substitute for experience (1 year college = 6 months experience, max 4 years).

• Master’s degree may substitute for up to 1 additional year of general experience.

• Equivalent combinations of education and experience are acceptable, provided administrative/supervisory experience requirement is met.

Additional Information:

• Inclusive equal opportunity employer committed to diversity and non-discrimination based on legally protected status or characteristics.

• Appointments subject to oversight approval.

• Submission of a resume does not guarantee an interview.