Claims Adjuster

Description:

This position is responsible for handling / servicing Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspects of Century’s clientele.

Responsibilities

• Maintain the time of answered incoming claim calls to 60 seconds or less
• Must be able to effectively adjudicate 20-30 claims per day
• Maintain an average of 40+ calls per day
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
• Maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned

Qualificaitons

• A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
• The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
• Must be proficient with computers and applications, i.e. MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills.