Client Services Representative



  • Client Services Representative*
  • Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
  • Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
  • Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.
  • A working knowledge of the functions and systems across the organization as they relate to administrative functions.
  • Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.
  • Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions.
  • Handle and complete special assignments and projects within provided timeframes.
  • Administrative work for out group. Managing account via email and phone processing.
  • Skills:* Customer Service, Call Center, Client Services, Insurance
  • Additional Skills & Qualifications:*
  • Must have a high school diploma or equivalent
  • 0-2 years related experience required, 1-3 years of client service experience preferred.
  • Previous experience in insurance, banking, and/or healthcare is a plus!
  • Ability to work in a fast-paced environment and multi-task

Organization Aston Carter
Industry Call Center / BPO / KPO Jobs
Occupational Category Client Services Representative
Job Location New York,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-09-26 4:43 am
Expires on 2024-01-04