Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.
A working knowledge of the functions and systems across the organization as they relate to administrative functions.
Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.
Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions.
Handle and complete special assignments and projects within provided timeframes.
Administrative work for out group. Managing account via email and phone processing.
Skills:* Customer Service, Call Center, Client Services, Insurance
Additional Skills & Qualifications:*
Must have a high school diploma or equivalent
0-2 years related experience required, 1-3 years of client service experience preferred.
Previous experience in insurance, banking, and/or healthcare is a plus!
Ability to work in a fast-paced environment and multi-task