Client Services Representative

Description:

• Client Services Representative*
• Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
• Administer functions of Group Administration including new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting.
• Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.
• A working knowledge of the functions and systems across the organization as they relate to administrative functions.
• Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.
• Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions.
• Handle and complete special assignments and projects within provided timeframes.
• Administrative work for out group. Managing account via email and phone processing.
• Skills:* Customer Service, Call Center, Client Services, Insurance
• Additional Skills & Qualifications:*
• Must have a high school diploma or equivalent
• 0-2 years related experience required, 1-3 years of client service experience preferred.
• Previous experience in insurance, banking, and/or healthcare is a plus!
• Ability to work in a fast-paced environment and multi-task