Client Solutions Professional Ii

Description:

This position is responsible for initiating collection activities on early and mid-stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans, settlements, and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

Team Culture

We are a high spirited team that likes to have fun. Recognition and rewards are given often, and when you receive positive feedback from a customer, you get a “kudos” that goes on a report which is shared with everyone.

The team has the autonomy to make calls without micromanagement. You are responsible for your performance. There’s a “power hour" when everyone has to call on charged off deposit accounts. Everyone’s stats and rankings are shared with the team, and scorecards are sent out every Monday. Call quality plays a big part in where you rank.

How You'll Spend Your Time
 

• You will accurately document the collection system for each customer contact.
• You will identify ways to mitigate loss, complete due date changes and deferrals.
• You will escalate or redirect the more delinquent accounts to senior collectors for handling.
   

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.