Description:
The Client System IT Administrator is an operational role with a heavy focus on interacting directly with staff and their systems (PCs and peripherals). They will be responsible for the day-to-day operations of a secure, stable, and optimized operations of the Credit Union’s client infrastructure and supported enterprise peripherals, governance implementation, and automation, they will ensure that Gesa’s end point assets are functioning properly and will monitor health, document and resolve issues and escalate if found to be server related. This position also provides support to team members helping them gain client and system skills.
What You Will Be Doing:
- With guidance from the Client Services Manager, operate the day-to-day efforts around managing, maintaining, troubleshooting, and end point infrastructure
- Document, and assist in troubleshooting client and peripheral issues directly with staff
- Ensure upgrades, updates, are completed in accordance with our standards, and control procedures
- Update user accounts, permissions, and access rights to End Point Infrastructure
- Maintain inventory of all client/end point assets
- Follow documentation as it relates to the system configurations, mapping, processes, services, on client systems
- Assist in testing of a comprehensive Disaster Recovery/Business Continuity Plan (DR/BCP) associated with the credit union’s branch technologies. Participate in the testing of the DR/BCP plan at a minimum annually for end point
- Follow change management procedures and communicate to the appropriate parties when implementing changes
- Interact and collaborate with vendors, partners, and contractors to enhance and secure elient end points
- Ensure all client end point implementations are consistent with IT Security best practices
- Follow policies, procedures, and associated training plans for client end-point resource administration
- Maintain knowledge of current and evolving technology
About You:
- Strong written and oral communication skills
- Strong interpersonal skills
- Analytical and problem-solving skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Keen attention to detail
- Ability to work in a team-oriented and collaborative environment
- Basic understanding of client-server architectures
- Ability to discuss technical issues effectively with other IT professionals as well as non-technical users
- Ability to follow schedules and adhere to deadlines
Qualifications
What You Will Need:
- Bachelor’s degree in Information Technology discipline or experience in a related field or equivalent of specialized courses, training, and/or directly related experience may be substituted. Advanced degree preferred
- A minimum of two (2) years of related experience
- Working knowledge of Enterprise Applications (AD, Sharepoint, Etc.) to be able to identify complex client-side issues and remediate or escalate as necessary
- In depth knowledge of Client system and management technologies and best practices
- A minimum of two (2) years of similar or related functional and technical experience
- Experience with Windows security features and best practices