Clinical Account Executive

Description:

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

As The Clinical Account Executive, You Will

Be an integral part of J&J MedTech Electrophysiology US Field Sales & Service group reporting to the Area Director (AD) and closely partnering with the Program Manager. 
Focus on increasing market share growth in targeted accounts within a 12-month period. Following the account conversion, the CAE is also responsible for training the local CAS and ensuring a seamless transition at the end of the task. The assignment will require up to 80% travel within the designated Area. 
Be accountable to provide technical and clinical product support to healthcare providers. This position is expected to achieve key business metrics by flawlessly executing the company's strategies and tactics. 
Build and maintain mutually beneficial relationships in non-Electrophysiology accounts and for increasing market share of electrophysiology products.  The end result should be that Electrophysiology achieves success in the attainment of business objectives through the commercial execution and adoption of CARTO® 3 System and other electrophysiology products in the accounts, and that electrophysiology personnel are recognized as best in the industry for their commercial, technical and clinical competencies. 
Partners with Territory Managers, Field Service Engineers and Program Manager to ensure alignment and coordination of activities to meet business objectives. At the end of the 12-month assignment, the CAE may find other positions to apply for or potentially may have the option to extend the CAE Assignment for another 12 months (AD approval required). 

Under The General Direction Of The Manager And In Accordance With All Applicable Federal, State And Local Laws/regulations And Corporate Johnson & Johnson, Procedures And Guidelines, You Will

Partner with Marketing and Area Director to develop & execute an account business plan that leads to attainment of business objectives through the commercial execution and adoption of CARTO® 3 System and other electrophysiology products. 
Accurately assess customer needs, opportunities, and potential barriers, at accounts where CARTO® 3 System is being introduced and establish an adoption plan leading to business growth and sales goal attainment. 
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System  and appropriate software modules including CARTOMERGE™, CARTOSOUND ™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. 
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Shares best practices to increase value for customers. 
Use consultative selling techniques to identify potential sales opportunities within the account. Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. 
Maximize customer case support capability through proper planning and scheduling techniques. 
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners. 
This position will also develop and share best practices with US Field Sales and Service colleagues and internal partners. 
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. 
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. 
Prioritize and appropriately respond to requests in a high-stress environment. 
Maintain composure and problem-solving focus during stressful interactions. 
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. 
Formulate solutions based on dialogue and input gained during session.  Provide mentoring for new electrophysiology commercial team members as requested. 
Respond daily to requests by email and voicemail from customers, practitioners and partners.  Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.  Maintain Safe Fleet standards according to Company guidelines.  Responsible for communicating business related issues or opportunities to next management level.  Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.  Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. 
Perform other duties assigned as needed.