Clinical Service Representative II

Description:

Primary Duties & Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

Preferred Qualifications

• Demonstrated human relations and effective communication skills.
• Working knowledge of insurance, medical terminology and computer skills.

Required Qualifications

• High school diploma or equivalent high school certification with two years of experience in a medical office setting or an equivalent combination of education and relevant experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).BLS certification must be obtained within one month of hire date.