Consultant

Description:

Legion Technologies is seeking a Consultant to support the successful implementation and adoption of its AI-native Workforce Management (WFM) platform. This role focuses on delivering well-designed, customer-centric workforce management solutions that drive operational efficiency for enterprise clients in industries such as retail, hospitality, and restaurants.

As a Consultant, you will work remotely with cross-functional teams to configure, test, deliver, and train customers on the platform, ensuring a seamless journey from discovery to go-live. This is an individual contributor role with a strong focus on customer success and technical configuration.

Key Responsibilities

Implementation & Customer Success

• Facilitate discovery sessions and gather requirements to build effective solution blueprints.

• Configure Legion products to align with customer needs and best practices.

• Perform unit and end-to-end testing of configured systems before delivery.

• Conduct live customer training sessions (e.g., administrators, store managers).

• Support rollout activities including data loads and system initialization.

• Advocate customer feedback and influence product improvements.

Consulting & Relationship Building

• Act as a trusted advisor, ensuring customers achieve their KPIs.

• Provide configuration reviews and knowledge transfers.

• Develop long-lasting customer relationships through proactive engagement.

• Communicate clearly in demanding situations and across different stakeholder levels.

Project Management

• Manage assigned configuration tasks within project timelines.

• Identify requirements, prevent scope creep, and align customer expectations with deliverables.

• Collaborate with internal teams to ensure timely implementation and adherence to SLAs.

Product Expertise

• Gain deep expertise in Legion’s platform and recommend best practices.

• Report bugs, suggest enhancements, and share release updates with customers.

• Continuously upskill on industry trends, technology, and Legion’s evolving solutions.

Qualifications

• Required:

  • 2+ years of experience implementing software or WFM solutions.

  • Experience in retail, hospitality, or similar industries.

  • Strong English communication and presentation skills.

  • Proven ability to manage expectations and deliver customer KPIs.

• Preferred:

  • 5+ years in Workforce Management software implementation or customer success.

  • Workforce planning experience in retail or related environments.

• Skills & Attributes:

  • Analytical mindset with problem-solving skills.

  • Ability to communicate technical configurations to non-technical audiences.

  • Strong organizational and negotiation skills.

  • Self-starter who thrives in fast-paced, remote, and evolving environments.

Compensation & Benefits

• Base Salary: $82,000 – $135,000 per year (dependent on location, skills, and experience)

• Bonus & Stock Equity

• $0 monthly premium health, dental, and vision plans (effective Day 1)

• 401(k) plan

• Discretionary Paid Time Off (PTO) & Paid Holidays

• Parental Leave

• Monthly Wellness Reimbursement & Lunch on Legion

• Equity opportunities

About Legion Technologies

Legion Technologies is transforming the future of hourly work with its AI-native Workforce Management platform that delivers 13x ROI by maximizing labor efficiency while improving employee engagement. Recognized by Inc. 5000, Forbes’ Next Billion-Dollar Startups, and backed by top-tier investors including Workday Ventures, Norwest, and Stripes, Legion helps organizations address labor shortages, reduce attrition, and meet modern workforce expectations.

Equal Employment Opportunity

Legion Technologies is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, national origin, disability, veteran status, or any legally protected category.

Disability Accommodation: For assistance during the application process, email recruiting@legion.co.