Contact Representative



In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

  • Responds to over the phone and walk in inquiries about various programs and complex subject including, public land laws, public mineral leasing laws, recreational opportunities and public lands use regulations.
  • Provides written and oral information to the public on the mission and role of BLM, recreational opportunities, fuelwood cutting permits, map purchases, area archeology and area history.
  • Assists customers by researching and copying file folders, including master title plats, historical indexes, survey records, and patents.
  • Researches, interprets, and explains recent changes in law and regulations governing public lands to include land status records, land survey records, historical indexes, plats, survey filed notes and wilderness maps.
  • Responds to inquiries concerning such matters as land status and ownership, land sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits.
  • Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses, and assists with processing of payments and filing of legal documents.
  • Creates, copies, edits, stores, retrieves, and prints a variety of standardized documents and mailing lists.
  • Sells documents, maps, books, records, firewood and Christmas tree cutting permits, Golden Age Passports, Recreation Permits, Forest passes, and other similar permits and materials.
  • Directs public to appropriate staff specialist for questions pertaining to mining, rock collection, or realty issues.
  • Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
  • Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
  • May require a one year probationary period.



Organization US Bureau of Land Management
Industry Call Center / BPO / KPO Jobs
Occupational Category Contact Representative
Job Location Charlotte,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2022-08-29 6:14 pm
Expires on Expired