Coordinator

Description:

Conviva Senior Primary Care is seeking a Referral and Scheduling Coordinator to join its growing team and help deliver exceptional senior-focused healthcare services. In this role, you will be responsible for preparing, coordinating, and processing referrals and scheduling patients for exams and procedures with specialists and external providers. You will gather relevant information from physicians, nurse practitioners, and nursing staff, communicate preparation instructions to patients, and maintain accurate referral documentation.

Key responsibilities include preparing and processing managed care referral paperwork, contacting offices/facilities to secure appointments, responding to patient inquiries, maintaining strict confidentiality, and adhering to HIPAA regulations. You will work on routine and patterned assignments with close supervision, ensuring high-quality standards, timely service delivery, and compliance with established policies.

This role demands excellent communication skills at all organizational levels, proficiency with medical terminology, ICD 10 and CPT coding knowledge, Microsoft Office expertise, and experience with Electronic Medical Records (EMR). Bilingual candidates (English/Spanish) are preferred.

The position follows a Monday – Friday, 8:00 AM to 5:00 PM schedule and may involve occasional travel to Humana offices for training or meetings. As part of Humana’s commitment to whole-person health, the company offers competitive benefits including medical, dental, and vision insurance, 401(k) retirement savings plan, paid time off, parental leave, caregiver leave, disability coverage, life insurance, and professional growth opportunities.